Trading Support Engineer (Associate/VP) | London, UK | Hybrid

Société Générale • London, England, GB • 2d ago

Responsibilities

TRADING SUPPORT ENGINEER

Bernstein is widely recognized as a premier global equity research and brokerage firm, with a trading platform that spans the US, Europe, and Asia. Our research and trading capabilities are sought out by leading investment managers around the world, and we have a long history of our research receiving #1 rankings for overall quality and industry knowledge.

About the Team

Bernstein is the Joint Venture (JV) established between Societe Generale (SG) and Alliance Bernstein to provide high quality independent research in equity and cash equity execution services. Bernstein Autonomous LLP (BA LLP) is the UK Operating Company and employing entity for the JV.

The GBTO team for BA LLP is composed of talented professionals who translate ideas into actions every day by combining the strength of our expertise in IT with a deep understanding of investment banking. Every day our teams are ensuring that we deliver the service our business need to compete and serve clients. Our objective is to deliver great production services in a well-controlled and cost-effective way, and to deliver competitive application systems that allow Bernstein to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

The Execution services Tribe in London provides full management of the trading platform, algorithmic trading and middle office applications used by Bernstein across EMEA and full Bernstein as a whole as part of a follow the sun support model. The supported business is a full Cash Equities trading platform including Program, Care and DMA/DSA trading. This is a business requiring a strong technological platform to support the aims of growing both organically and through the introduction of new products.

The platform currently consists of in-house developed applications and components built around the InfoReach TMS, Raptor and Fidessa Enterprise platforms

Summary of Key Purposes of the Role

As a Support Engineer in a dynamic environment, you will be part of the global technical support team covering areas including:

• Supporting the front-office users in the Cash Equity business.

• Working closely with the front office users, technical teams and vendors you will gain exposure/knowledge around the trading environment while building on your existing technical skills.

• Using technical, analytical and communication skills to investigate and resolve Production incidents.

• Communicating key messages (incident alerts, resolutions and summaries) with stakeholders (front office, management).

• With a good understanding of the business supported by EXS, innovate to improve the team's way of working and enhance the end user experience.

Responsibilities

• Level 1 and 2 support on Front Office applications.

• Pro-active monitoring of Production systems.

• Follow up on end-user requests.

• Shows aptitude to learn new technologies

• Escalate the incidents to the appropriate development team when required. Liaise with relevant IT teams - internal and external - regarding new functional and technical enhancements.

• Ensure the continuity of the business by building and maintaining a strong relationship with the local helpdesk-support team, the infrastructure teams, the regional production teams (in the US, HK and India), as well as the project team.

• Strong written and verbal communication required with the end users.

• Follow the guidelines inherent to your support activities (call management/logging, incident management, problem management, Change management)

• Ensure regular follow-up with global activity through dedicated meetings if applicable

• Release management - communication, deployment and post-release testing of application releases.

• Ensure all documentation is created, maintained and shared with relevant teams.

• Provide high level of service, quality, and communication by industrialising / streamlining processes.

• Identify areas for improvement and lead/propose transformation of existing processes both for the business and our production services activities.

• Take part in transversal initiatives across our UK teams.

Profile required

• Minimum 5 years working in a financial institution working in a trading floor environment, ideally equities

• Good Communication Skills, speaking as well as in writing

• Strong Analytical skills

• "Problem solving" mindset and solution-enabler capacities

• Ability to make decisions and work Under Pressure

• Taking initiatives and good teamwork, service-minded approach, aim to achieve highest level of user experience

• Ability to prioritise and influence

• Proactive, be able to work with users and solve their problems quickly under stressful situations, support the users in every encountered problem and take ownership of the end user issue.

Technical Experience:

• Operating Systems - Windows/Linux skills

• Strong understanding of the FIX protocol

• Scripting skills - SQL plus Windows and UNIX variants (e.g. PowerShell, Shell scripting, etc)

• Have supported InfoReach TMS, Fidessa or similar trading system, including in-house developed systems, in a banking environment

• Basic understanding of network/server infrastructure would be useful

Languages:

• English: fluent

• French: any level beneficial

Education:

• University graduate level or equivalent experience, with an exposure to Finance.

• Ideally have a functional knowledge in finance, global markets and syndication.

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

Related Jobs

White Goods Engineer

Ganymede Solutions Ltd • TRAFFIC • Surrey, Woking, United Kingdom • 1d ago

Engineer

White Goods Engineer Ganymede Energy are currently recruiting for Mobile Service & Repair Engineers to work with a globally recognised company employing 1,500 professionals across the UK, known as one of Europe's lea...

1d ago

Apply

Sr. Network Engineer (Juniper Mist)

IO Associates • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • £450 - £500 / * • 1d ago

Engineer Outside IR35

Senior Network Engineer - Juniper Mist & AI Specialist Location: Welwyn Garden City, UK () Type: 6-Month Outside IR35 Contract Rate: £500 per day Experience: 7+ years Join a global technology solutions partner that e...

1d ago

Apply

DevOps Engineer - Database, Automation, Azure DevOps

Hays Technology • London, United Kingdom • 2d ago

Engineer

DevOps Engineer - Database, Automation, Azure DevOps Market Rate (Inside IR35) London / Hybrid 6 months We are currently working with a client who urgently require a DevOps Engineer with strong Database (Oracle / SQL Ser...

2d ago

Apply

Software QA Engineer

PCR Digital • London, United Kingdom • 2d ago

Engineer

Software QA Engineer 6 Month Contract SW London / Hybrid - 3 Days Onsite 437.50 Per Day (Inside IR35) A leading global technology company is seeking an experienced Software QA Engineer to join their innovative team. This...

2d ago

Apply

DevOps Engineer - Database, Automation, Azure DevOps

Hays Specialist Recruitment Limited • London, United Kingdom • 2d ago

Engineer

DevOps Engineer - Database, Automation, Azure DevOps £Market Rate (Inside IR35) London / Hybrid 6 months We are currently working with a client who urgently require a DevOps Engineer with strong Database (Oracle / SQL Se...

2d ago

Apply

GCP Engineer

BAE Systems • City of London, England, GB • 2d ago

Engineer Outside IR35

GCP Engineer | 6 Month Contract | Outside IR35 £550 per day | Hybrid Location: Hybrid 2-4 days a month in London Contract Length: 6 Months Rate: £500-£600 a day Outside IR35 Industry: Defence - please bear in mind you mu...

2d ago

Apply

Sr. Network Engineer (Juniper Mist)

IO Associates • TRAFFIC • Hertfordshire, Welwyn Garden City, United Kingdom • 3d ago

Engineer Outside IR35

Senior Network Engineer - Juniper Mist & AI Specialist Location: Welwyn Garden City, UK Type: 6-Month Outside IR35 Contract Rate: £500 per day Experience: 7+ years Join a global technology solutions partner that exce...

3d ago

Apply

Machine Learning Quant Engineer - Investment banking/ XVA

Harvey Nash UK • London, London, London • 3d ago

Engineer

Senior Quant Machine Learning Engineer sought by leading investment bank based in the city of London. **Inside IR35, 4 days a week on site** The role: To lead the design and deployment of ML-driven models across our trad...

3d ago

Apply

Test Development Engineer

Matchtech • TRAFFIC • Essex, Harlow, United Kingdom • 4d ago

Engineer

Our client, a Defence and Security supplier is looking for a Test Development Engineer to join them on a contract basis at any of their sites across Harlow, Glenrothes or Livingson. Due to the nature of the role, applica...

4d ago

Apply

Executive Support Engineer

KBC Technologies UK Ltd • London, United Kingdom • 4d ago

Engineer

We are looking for someone who has previous experience supporting executives at an enterprise level. Minimum of 3 years (desirable 6 years)' technical experience in providing quality services to the end userswhich includ...

4d ago

Apply